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ServiceNow Technical Specialist

Keywords / Skills : Accenture, ServiceNow, Analyst/Specialist

3 - 8 years
Posted: 2018-01-12

IT/ Computers - Software
Business Analyst
Posted On
12th Jan 2018
Job Ref code
Job Description
Leverage your technology expertise with one of the world’s largest independent providers of technology services. At Accenture, we look for the best people and help them grow further. The scale of our capabilities and client engagements – and the unique way we innovate, operate and deliver value – will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You’ll benefit from our network of global communities and collaborative culture that will help you build technical, functional, and industry skills & capabilities.

If you are an innovator with a thirst for knowledge, creativity, and innovation, join the largest and most diversified group of technology, business process and outsourcing professionals in the world. You’ll be part of a dynamic team of collaborative experts who will learn from you and who you will learn from.

ServiceNow is a cloud-based workflow and automation system that can address a myriad of IT and mission needs and capabilities. ServiceNow is used to support functions that include Business Process Management, Case Management, Enterprise Service Management, and IT Operations and Support. Accenture’s ServiceNow offerings leverage this dynamic and powerful technology platform to provide value-added solutions to clients. In addition to helping clients with some of the largest ServiceNow implementations in the IT space, Accenture is also now helping clients use the platform in a non-IT context. Examples of Accenture’s ServiceNow implementations in non-IT contexts include using ServiceNow as a Learning Management System, integrating with Plant systems to gather sensor data with automated remediation actions, and integrating with government data sources to display weather, earthquake, and haze alerts.

Role: ServiceNow Analyst/Specialist

As a ServiceNow technical specialist, you will be part of ServiceNow implementation teams across the ASEAN region. This role requires application/process design, and implementation of various ServiceNow modules or custom application development.


You will be provided an opportunity to take on unique challenges, and collaborate with Clients and internal Project teams to turn those challenges into shippable products. You will serve as the authoritative source on technical aspects of ServiceNow and demonstrate proficiency in solving challenges in design using ServiceNow out-of-the-box functionality as much as possible before resorting to customisation. This skill will be further leveraged on to build prototypes where required in both IT and non-IT areas.


Role Responsibilities

•Serve as the subject matter expert on ServiceNow functionality to guide project teams in performing functional designs

•Clarify and assist with technical and application configuration queriesProvide technical validation of functional designs e.g. whether customisations are necessary or out of box ServiceNow features can meet the requirements.

•Provide guidance on ServiceNow’s best practices

•Document technical design specifications based on business and functional specifications

•Configuring / customizing ServiceNow based on client’s business requirements

•Designing and building of prototypes based on abstract ideas to shape concepts into reality

•Support pre-sales activities by designing and building mock-ups or prototypes to help drive Client discussions

•ServiceNow module implementations

•Articulate functional and technical designs to both Project and Client leadership

•Workflow driven Automation / Integration with other applications for Request fulfilment activities to improve speed of delivery and reduce human intervention.



Technical Qualifications:

•JavaScript hands-on experience

•Java application development experience

•Experience working with scripted SOAP / REST web services

•Experience working with Jelly Syntax, Angular JS framework, HTML and CSS are preferred

•Experience in Develop and design Self-Service Portals (UI for both Personal computer and Mobile) is a plus

•Experience in developing Mobile UIs would also be a plus

•Workflow Automation experience

•ServiceNow configuration and customisation experience

•SCRUM or Agile project experience


•ServiceNow Admin Certification (minimum requirement)

•ServiceNow Implementation Certification (optional)

•ServiceNow Application Developer certification (optional)

Other relevant work experience / requirements:

•Ability to translate complex technical documents into shipping code

•Excellent command of the English language and technical communication

•Experience working with large global organisations would be an advantage

•Ability to articulate own point of view in a simple, clear manner to clients / leadership

•Ability to work independently and with a teamGenuine passion for quality design and solution

•Problem solver

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Company

Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is

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