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Shopping Mall Customer Service Officer (5 working days)

Keywords / Skills : Shopping Mall Customer Service Officer (5 working days)

1 - 2 years
Posted: 2019-04-05

Industry
Recruitment/Staffing/RPO
Function
Sales/ Business Development
Role
Customer Service Executive
Posted On
5th Apr 2019
Job Ref code
JHK100003006966754
Job Description
Job Description :

Customer Service Officer
Working Location: Tsim Sha Tsui (Shopping Mall)
Monthly Salary: Basic Salary + Attractive Bonus Package
Benefits: Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus
Job Description:
  • To station at various posts locations inside mall areas and provide high quality service to customers
  • To handle customers’ enquiries & complaints
  • To support and cross sell in mall related activities including all promotions, events, exhibitions.
  • To provide art tour to all internal and external customers, groups and stakeholders in various languages
  • To assist on sales transactions where necessary
  • To collect and flag VOC with customers

Requirements:
  • Preferably with 1-2 year working experience in customer service, hospitality, membership, retail brand or property management industry, candidates with more experience might be considered as Senior Customer Service Officer
  • Form 5 or above, certificate holder in Hospitality Management, Property Management or related discipline is preferable
  • Customer services oriented with good customer service skills and communication skills
  • Good in Cantonese, English and Mandarin, knowledge of other foreign language is an advantage
  • Good computer skills, especially MS Office, Excel
  • Shift duty (5-day work)


**Fresh graduate are welcome to apply**
Interested parties please email a MS Word version resume and expected salary to and quote the job reference no.



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