Singapore HR Operations Lead (Senior Manager Level)
Date Added: 08/02/2018
Consultant: Finian Toh* Reputable European MNC with strong growth track record * HR Lead role * Excellent career platform
On behalf of a very well-known European MNC, Kerry Consulting is looking for a dynamic Senior HR Manager. This is a fast-growing organisation, and Singapore has been established the regional office for emerging markets. To support recent growth, the company is seeking a qualified and highly experienced HR Lead who can lay a strong foundation for HR team for the Singapore office.
This role will report to the Regional HR Director and manage a team based in Singapore. You will be responsible for HR service delivery in the Singapore office and will work closely with senior stakeholders which consist of locals and foreigners. The expectation is that you will be the go-to person to ensure that HR Operations run like a well-oiled machine. You will also work with the tax, payroll and other vendors to ensure smooth delivery of their services.
We are looking for a very experienced HR Manager who is conversant and highly knowledgeable in running HR operations for Singapore. You will have a strong track record of delivering HR services, managing vendors and advising colleagues & management on employment and benefits related questions including local labour laws, salary and tax matters. As a team lead, you will need to be agile and able to work in an ambiguous environment, so being a self-starter is critical.
To apply, please submit your resume to Finian Toh at firstname.lastname@example.org, quoting the job title. We regret that only successfully shortlisted applicants will be contacted.
Type of Work: Permanent Region: Singapore Licence No: 16S8060 , Consultant Login
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases