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Software Support Agent (Call-Centre) – open to entry level

Keywords / Skills : English Language, Application Support, Technical support

1 - 11 years
Posted: 2018-10-12

Job Description
Application Support Agent (Call-Centre) – open to entry level 
Process requests received which relate to product workflows and assess them in accordance with the compliance & guidelines

Take action to apply the appropriate policy with high quality, speed, empathy and accuracy.

Review recommended apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.

Investigate, review and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality

Requirements:

Diploma in Information Technology or relevant studies

Strong interpersonal skills, verbal and written communication skills and most importantly, empathy

Active user of Internet, various applications, 3rd applications on social media platform.

Strong attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger team-oriented environment.

Must be able to work on a flexible schedule, Rotational shifts

Effective probing & root cause analysis skills

Problem solving skills with customer centric approach

Fluency in written and conversational English language skills 

Interested candidates, who wish to apply for the above position, please send us an updated copy of your resume with the Job Reference Code to tech2@capitasingapore.com 

Job Reference Code: AEC - GF 

We regret to inform that only shortlisted candidates will be notified.


About Company

Capita is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia. Top 10 HR Vendor since 2010.

OUR VISION

To make Capita the top of mind company through delivering excellence with a professional and personalized service

OUR MISSION

Align Capita’s goals with our clients’ business objectives through our personal relationships with each client.
Nurture talents on their career growth path by unlocking each individual’s potential.
Provide a collaborative and learning culture at Capita to be the employer of choice for our consultants

OUR DIVISIONS
CAPITA BUSINESS SUPPORT - Business Functions & General Placements
CAPITA TECHNOLOGY - Information Technology & Telecommunication Placements
CAPITA ENGINEERING - Engineering & Technical Placements
CAPITA BANKING - Banking & Financial Services Placements
CAPITA HEALTHCARE - Medical & Healthcare, Pharmaceutical, Biomedical & Life Sciences Placements
CAPITA CONTINGENT WORKFORCE OPERATIONS - Contract & Temporary Staffing

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EA Licence No: 08C2893


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