Software Support Analyst Permanent opportunity with Market leader for enterprise solutions in their sector Fun and vibrant work environment (Free lunches , transport subsidy etc) Structured learning and career development opportunities, as they are expanding in the region Job Scope Acting as the primary contact for this market leading ERP / Software solutions provider you will provide technical support , via email , phone, web sessions and face-face . You will develop a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. *To understand the software and perform the role as it is heavily finance biased, good aptitude with mathematics and figures, and an analytical approach to deal with support issues and understand what the issue is are key. The challenges are that it is fast paced, you have to show initiative in helping clients and be customer centric in your approach and be able to work in a time sensitive environment, with the communication skills to engage users at all levels Ability to communicate written and oral in Japanese / Mandarin due to business requirement. Key requirements Degree in Mathematics , Finance or Computer Science 1-3 years’ commercial experience in a software support role, Proven ability to proactively address customer concerns and exceed expectations Demonstrated planning and organizing skills Analytical thinking and attention to details Passion for real-time problem solving and troubleshooting complex problems Generally enjoys working with software and computers Willingness to conduct ad-hoc or exploratory testing Solid computer skills and understanding of network and software technology (coding ability a plus) Familiarity with a defect tracking tool a plus Strong written and oral communication skills Desire to work in fast-paced, entrepreneurial setting Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases