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Solution Integration Specilaist

Keywords / Skills : Network Engineer, Implementation Engineer, Technical Support Engineer, Professional Service Representative, Deployment, telepresence experience, voice and video technologies, CCNA

5 - 10 years
Posted: 2019-05-16

Nationality
Malaysia
Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Network Administrator
Systems Engineer
Project Co-ordinator
Posted On
16th May 2019
Job Description
Responsibilities:
  • Strong technical deployment/customer handling in networking, VoIP or Video 
  • Good skills of troubleshooting, using different standard tools like Wireshark and problem solving skills 
  • Experience in handling corporate customers or global accounts. 
  • Understand/able to communicate Poly, Inc.’s advance services offerings to customers/partners 
  • Primary accountability of on-site Implementation – site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations 
  • Update regularly the status to assigned implementation projects to project managers and other stake holders 
  • Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects 
  • Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements 
  • Assist in program reviews/providing feedbacks to partners, customers and engineering leadership 
  • Build/Maintain relationships with key external and internal stake holders 
  • Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures 
  • Share the best practices/lessons learned with rest of the deployment teams 
  • Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities
Requirements:
  • Bachelor's degree in Engineering/equivalent with 5-7 years overall industry experience. 
  • Prior experience in Tele-presence and A/V industry
  • Excellent interpersonal and communication skills and proficiency in oral and written English communication.  
  • Good stakeholder management skills (interpersonal, influencing, negotiating) 
  • Strong MS office skills and reporting skills. 
  • Strong desire/motivation in customer success
  • Additional Expectation:
  • Flexibility in working hours, open for travel, self-learner and team player 
  • CCNA certification is mandatory 
  • MCITP certification in MS-Lync is preferred 
  • Good verbal/written communication skills
Interested applicants, please send your latest resume to Jane (Reg no. R1878522) at anc2@anchorsearchgroup.com. We regret that only shortlisted candidates will be contacted.


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