Applications Solutioning including digital applications/ Delivery/ Industry Vertical
Must have worked E2E on solution opportunities from global clients.
Must have good knowledge to work on solutions in the areas of
Applications Development - (Custom Apps) including Web Technologies, DevOps, Cloud Native development, Micro services / 3 tier Architecture, Open Source development etc.
Application Modernization & Transformation - Portfolio Rationalization / Migration, Remediation) and Migration to cloud E2E work from assessment to Priced Solution
Digital Applications Must have worked with Emerging Technologies / Next gen offerings in Cloud Technologies, Big Data & Analytic, Mobile Technologies, and Automation etc.
Applications Management Apps maintenance, support, managed services. As a service propositions, tools & automation etc.
Costing and Pricing using cost & price models
- Lead for Proposal crafting & response E2E
- Work closely with sales teams, pursuit leaders, bid manager, internal governance and other bid team members (SMEs) globally to create an integrated winning solution, leveraging DXCs offerings and capabilities.
- Solution Design and Development - Client Evaluation phase:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases