The position of Solution Architect plays a key role in the pursuit of new business, working across all levels of the client's organization, understanding the client's requirements to craft winning and deliverable solutions. This position is also the key interface between deal pursuit and service delivery.
Functions as the key point of contact between service delivery and deal pursuit team, engaging and managing multiple stakeholders as required across the organization for overall solution
Responsible for understanding the requirements and designing the overall solution for the deal, balancing creativity and deliverability to develop a high win rate solution
Possess strong cross-functional knowledge to represent regional and local service delivery related functions (such as transition management, delivery management, quality, etc.) and pursuit (such as knowledge of deal life-cycle, business perspective)
Evaluate and select technology and infrastructure products and understanding functionality and features, while assessing cost benefits and budgetary/resource impacts.
Ensures that solution risks are identified and evaluated, developing a set of mitigations/countermeasures to ensure a robust solution is put forth to the client on behalf of the organization
Supports the deal pursuit team in the preparation/completion of proposals and documents, where required, and able to articulate the benefits and risks of the proposed solution design/technical architecture
Adhere to standard solution architecture methodology (such as ensuring appropriate reviews/sign-offs/toll gates are conducted with respective deal governance stakeholders)
Incumbent may be required to lead and engage in-country solution teams for unique regional solutions, where necessary
Accountable for setting a base line of the client's environment - conducting an enterprise-wide current state / needs analysis and building a business case for outsourcing for exceptional deals
Responsible to lead the due diligence phase of a pursuit and to validate and revise the solution as necessary
Degree in engineering, computer science or related fields
Min 8 years relevant work experience
Min 6 years of experience in providing and/or delivering either one of the domains:
a) Business Process Outsourcing (BPO) - covers digitization, workflow optimization and automation
b) Managed Print Services (MPS) - covers managing document print, asset infrastructure for office environment and
c) Document Outsourcing Services - covers Mail and Distribution, statement and policy printing, print production
Min 2 years of experience of working in regional/global teams
Ability to manage multiple stakeholders across the organization
Ability to work in a fast paced environment with possible tight timelines during deal pursuits
Business Process modelling and Workflow Automation experience
Must be well versed with advanced MS Excel features and MS PowerPoint. MS Visio, MS Project is a plus.
Experience and knowledge in delivering services for Banking/Insurance sector is a plus
Possess strong business acumen
Good communication skills across all levels and able to mediate opposing viewpoints
Good command of English language; Mandarin might be needed
Resourceful and capable of dealing with ambiguity
Strong analytical and problem solving skills
Strong understanding of enterprise business processes and IT systems (e.g., ERP, CRM)
Strong understanding of technology, particularly as related to imaging software and hardware, document integration
Good experience in leading and successfully completing moderately complex projects - with experience in scoping and planning -scheduling, financials, resources, deliverables
Strong leadership skills - high level of drive, initiative; assertive
Built on the foundation of 25 years of experience, The Executive Circle is a partnership of accomplished Executive Search Professionals supporting the needs of clients in the Asia Pacific region.
With a track record of more than 10 years each, our Consultants have successfully supported Global Multinationals, Asian Home Grown Enterprises, and Start-up Companies in their Expansion, Turnaround and Succession Planning Strategies over the years.
Having seen the boom and bust of the last 10 years have reinforced our belief that recruitment is not merely the hunt for the right technical skills.
What differentiates a successful company from the competition will ultimately depend on their ability to engage, retain and develop the right talent to become key assets to the business.
Our Consultants’ Understanding of each Industry Domain, HR Requirements & the Business Environment; our Consultative Approach to each client; and Our Commitment to the Values of Integrity, Confidentiality & Professionalism are the reasons why 75% of our assignments come from long terms repeat or referred clients.
Moving forward, our Vision is to strengthen the value we provide to our senior level clients, candidates and business associates, in whose continued Confidence, Trust and Reliance we have been privileged to attain.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases