Maintain a comprehensive understanding and support the technical environment underpinning the company’s application Suite in the APAC region. This includes Windows Server operating systems, Microsoft SQL Server and/or Oracle, IIS, as well as Windows desktop operating environments
Provide escalated and specialized application and technical support for the company’s software solutions
Provide all database related activities such as installation, configuration, patching, upgrading, migrating, securing, tuning, performance monitoring and capacity planning at client sites and for internal systems
Manage installations, upgrades and maintenance of the company’s applications suite at client sites. This can include data migration and configuration
Identify process and/or project improvements and escalate to relevant internal teams within the company’s in order to enhance the current use of products and services or reduce the occurrence of support incidents
Act as a liaison between the Support team and the Development teams
Develop SQL routines and queries in conjunction with the Development teams to handle ad-hoc queries for the Support team and for end users
Assist with needs assessments and requirements gathering and define project scope, deliverables, costs and acceptance criteria for assigned projects
Provide technical consulting services to customers which deliver successful business outcomes
Perform pre-sales and post-sales technical activities
Prioritize and schedule work activities to ensure project targets are achieved or exceeded; communicate risks and outcomes to all internal the company’s stakeholders
Manage and supervise junior local staff in BPO office
Available for travel to Sydney, Australia for training when required
5+ years of experience with relational databases within a corporate environment (Microsoft SQL Server and/or Oracle)
5+ years of experience in a Professional Services and/or an IT/Application Support role
Having Oracle certification or Microsoft certification in SQL Server, Windows or other related technologies is preferred but not a requirement
Advanced knowledge of Microsoft SQL Server and/or Oracle relational database management systems and SQL
Advanced skills and technical knowledge of Microsoft Server and Desktop operating systems, Microsoft Office, Microsoft IIS and Powershell scripting/automation
Strong analytical and problem solving skills
Strong customer service focus
Strong verbal and written communication skills
Proven ability to lead and supervise a small technical team
Excellent organizational skills and the ability to manage and execute multiple projects simultaneously
Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
Excellent interpersonal and communication skills, both verbal and written
Efficient multi-tasking and prioritization abilities in a fast-paced environment
Experience leading a team is a plus
Must be willing to work in Eastwood, Quezon City
Must be willing to work during dayshift schedule and be on call when necessary
MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.
With background on the following: • Security & Anti-Virus Tools • Application Server & Web Server • Cloud Foundry/Cloud Technologies • ASP/PHP/VB/Java programming • PL/SQL, Database & API, Cognitive/AI programming
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases