Icon Resources & Technologies Pte Ltd (www.iconresources.com), Singapore Headquartered provider of IT Solutions and Services in the areas of Data Management, Business Analytics, Advanced Analytics, Enterprise Performance Measurement, Cloud services and Sales Force. With a presence in Singapore, New Delhi, Mumbai, Bangalore and Chennai, Icon Resources & Technologies aims to provide cost - effective cutting edge technology to businesses in the region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases