PASSION OF BEING NO.1 IN THE MINDS OF OUR CLIENTS

“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Strategist (Group Customer Experience & Innovation)


Job Description


Job Description :

You will form part of the Group Customer Experience and Innovation unit, a multidisciplinary team that drives value creation for our client\’s business, with a focus on
designing customer journeys, assets and experiences for multiple touchpoints.
Mandatory Skill(s)
  • Minimum Bachelors Degree in Design/Engineering, Business or Humanities;
  • 10+ years of relevant working experience in product development/management, customer oriented, or service related functions/organisations in roles that involve understanding customer needs, redesigning customer journeys, leading to improved business performance;
  • Good leadership qualities and mentorship abilities;
  • Creative problem solver;
  • Excellent interpersonal skills;
  • Inherently empathetic and curious;
  • Good communicator with excellent presentation skills;
  • Is a team player with the ability to engage internal/external stakeholders.

Desirable Skill(s)
  • Experience in Content Strategy and Digital Marketing.

Responsibilities
  • Lead a team of designer researchers to redesign key customer journeys;
  • Work collaboratively with internal stakeholders and customers to improve these key customer journeys;
  • Provide completed, detailed journey blueprints to Strategy & Transformation team for them to operationalise these journeys;
  • Facilitate Group Marketing/Customer Experience initiated projects by researching, conceiving, sketching, prototyping, and delivering better solutions customers;
  • Research and provide insight into helping transform Group Marketings product development and product management processes/structures;
  • Mentor and assist with the personal development of Customer Experience team members.


Key Skill(S)
Strategist,Content Strategy ,Digital Marketing,Online marketing,Business development,Internet marketing,Viral marketing

Company Name

Sciente Consulting Pte. Ltd

Industry

Consulting/Advisory Services

Function

IT

Role

Customer Service Executive

Education

Ref Code

9257

Posted On

25th Jun 2020

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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