Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Handle and process all import and export trade products including checking of documents in an end to end environment for commodity and structured customers.
Perform, according to the established quality and service standards, all processing and checking functions assigned by Section Manager including system input and authorization, data and information verification, receiving and dispatching of documents, screening application for compliance with terms and conditions as per approved credit approval, proper approval for deviation and ad hoc excess, preparation of documents and answering enquiry from internal and external customers
Liaison with service provider, proposing and execution of resolution on problem
Escalate to supervisor any exception, problem, error and abnormal transaction identified during processing
Suggest improvement opportunity to supervisor when applicable
Co-operate with team members to achieve the tasks assigned by supervisor
Achieve the defined KPIs
Min 5 years of trade operations in commodity and structured trade.
Processing of Import & Export documents
Capable to work effectively under pressure and tight deadline
Strong in leadership and organization skills
Strong sense of risk and fraud control
In-depth knowledge on trade related international rules, regulations and practices
In-depth knowledge on statutory rules and regulations
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases