One of the world’s leading consulting firms that provide Human Resource and Workforce Management solutions in Singapore is currently looking for a Consultant who is very much acquainted with Successfactor (SF). Responsibilities: 1. Provide support in investigating issues related to data, process, system, etc. 2. Ticket responses and Ticket resolution to end users 3. Liaise with other Successfactor consultants, end users and key customer SME's regarding more complex issues Qualifications: 1. Adept in Employee Central (EC) admin 2. Above average problem solving skills 3. Excellent customer-facing communication skills Thank you very much and looking forward to hear from you! Noted by: Frewain John Thomas | Technology Consultant | Drake International | EA License: 11C3510 | Reg No: R1441434
On June 1, 2011 Drake International celebrated our 60th Anniversary. For 6 decades Internationally and 29 years in Singapore, Drake has been in the business of making the most of your people. Through recruitment and HR solutions, Drake is dedicated to finding the best staff and maximising their performance. Our Singapore office has long-lasting relationships with local companies as well as most of the major MNCs, and we are now experiencing an exciting period of growth. Drake International is a global leader in the field of Human Capital Management solutions. Founded in Winnipeg, Canada in 1951, today Drake operates with over 100 offices in 9 countries, servicing thousands of clients in a wide range of industries and functions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases