Leading player in HVAC Large MNC with an innovative culture and mindset Chance to be a part of a new expansion project Role Overview: Oversee First Article (FA) and Production Part Approval Process (PPAP) activities Liaise closely with assigned suppliers to ensure parts supply meet quality standards Review supplier’s performance and suggest ways to drive continuous improvement Support in cost reduction initiatives and key EHS issues during planning of projects Requirements: Bachelor’s Degree in Electrical / Mechanical / Mechatronics Engineering or equivalent Min 3 years experience as a Quality / QA Engineer in the Manufacturing industry Strong knowledge in PPAP, SPC, QC, Root Cause Analysis & ISO 9001 Internal Auditor Extensive overseas travelling to China Please send your resume in WORD format by clicking the apply button below or contact Vinay Pullakhandam on +65 6701 1505 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1770034 (Vinay Pullakhandam).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases