Our client a global MNC in the Construction industry have a new requirement for an APAC Supply Planner reporting to the Operations Manager. You will be responsbile for the sourcing of material for countries supported by the Distribution Center in Asia. You will closely coordinate with the APAC countries to achieve optimum material supply for their respective requirements. Further responsiblities include: Achieving stock levels within the supply area by ensuring material supply whilst optimizing the supply network to find the balance between surplus material and requirements. You will implement strategic measures in regards to slow-moving items and coordinate with the Operations team of the DC. You will work closely with various stakeholders (HQ, region, country organization) Requirements: Degree in business and related field Min. 3 years' experience in Material, Logistics and Procurement (preferably construction field / rental or buy back equipment), Excellent skills in Excel are required. Excellent communication skills in english Proactive and results oriented with a sense of responsibility and urgency Strong customer service orientation and an ability to work well with a team Ability to work under pressure simultaneously Organized and solution-oriented way of working Please send your resume in WORD format by clicking the apply button below or contact Mia Lyons on +65 6701 1521 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1114276 (Mia Sofie Lyons)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases