Primary Responsibilities • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively • Identify and help minimize the risk posed by fraud patterns and trends • Assist users with risk process workflows • Identify, recommend and implement process improvements • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required • Requires professional interaction and communication, both within the organization and with client contacts.
Required Skills & Experience • Minimum of 1-year experience in Customer Service in an office / tech industry environment. • Risk Management knowledge preferred • Excellent Problem Solving and Organization Skills • Strong attention to details • Self-motivated to work independently, with minimal supervision • Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values • Positive, target delivery focused attitude and experience of a service delivery environment desirable • Excellent time management skills and able to proactively and independently manage workload and targets • Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately • Familiar with MS Office (or similar Office applications, Slack, Trello etc.) and able to manage multiple tools / web browsers at one time • Team player capable of proactively learning on the job • If you are a recent Graduate with some experience in Delivery environments we want to hear from you
The role may entail work rotation: o Monday to Friday (Sat/Sun Off) o Tuesday to Saturday ( Sun/Mon Off) o Sunday to Thursday (Fri/Sat Off) Language skills required: * English and Mandarin (Read/Write/Speak) * English and Bahasa Indonesia (Read/Write/Speak) * English and Bahasa Malaysia (Read/Write/Speak) * English and Thai (Read/Write/Speak) * English and Vietnamese (Read/Write/Speak)
Should you be interested with this opportunity, please revert with your updated resume in word format with the following details to firstname.lastname@example.org. Total Years of Working Experience: Employer's Name and Location: Current Location/Residence/State/Town: Nationality & Status in Singapore Reason for leaving/change: Current Salary: Expected Salary: Notice Period: Email ID/Skype ID: Contact No.
Ariston Services is a Singapore headquartered company having offices across ASEAN and India focused in providing a wide range of IT Services mostly to clients from Banking and Finance, Healthcare, Distribution and Technology Industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases