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SVP, USE Analytics Head, Digital Banking, Consumer Banking Group

Keywords / Skills : SVP, USE Analytics Head, Digital Banking, Consumer Banking Group

Posted: 2018-06-13

Banking/ Financial Services
Banking, Insurance & Financial Services
Other BFSI
Posted On
13th Jun 2018
Job Ref code
Job Description

Business Function 
DBS is Southeast Asia’s largest bank and operates in 18 markets globally.  DBS is also transforming to one of the most advanced digital and technology leaders in financial services.  Focusing on "Live More, Bank Less", DBS is here to enable customer life journeys with digitally designed and delivered capabilities to support their lives, dreams, and aspirations with a joyful experience.  Our transformation is showing impact on our employees, products, services, experiences, and performance.  We are increasingly recognised globally, including as the World’s Best Digital Bank.  We are building our team of data-driven, digital oriented, customer-focused leaders, and looking for people who share the passion for innovation, love problem-solving, and are execution oriented.
  • Core functions: 
    • Drive Usage, Sales, and Experience (U.S.E.) analytics in the digital consumer businesses through identifying business challenges, structuring analyses and interpreting data to solve these challenges
    • Advise senior digital leaders and drive changes through data to improve business performance including increasing revenue, reducing costs, and engaging customers
    • Drive business impact-driven application and usage of data from marketing technology tools
    • Manage data access for digital bank, embedding the usage of data and data-based decisions by the business
  • Manage a team and diverse stakeholders across countries, interacting heavily with trusted partners in consumer marketing, customer experience, product, data technology, technology delivery, strategy, and finance
  • This role is based in Singapore and works across all core DBS markets

  • Minimum 10 years work experience
  • Strong analytics capabilities, can make sense of large sets of data, provide analytics insight and imagination, generate insights to improve the business, and strive for impact
  • Strong interpersonal relationship capabilities, crisp communicator, people leadership skills to drive this function though the organisation across the core markets
  • Hands on and open minded to solve things for the first time; patience for details, ability to structure, define and execute data analysis to solve complex business challenges, and manage timely delivery
  • Deep understanding of statistics, statistical methods, and can apply these. Ability to translate complex analysis through clear, simple communication which any internal partner can understand and engage in
  • Understanding of:
  • Technology tools especially those related to digital analytics
  • Product, finance and economics
  • Results: usage, sales (acquisition and revenue) and customer experience
  • Customer psychology, behaviour and qualitative observation
  • Well loved by teams for leadership, wants to be part of a team who outputs far more than their or capacity suggests
  • Demonstration of commitment to roles, staying through multiple phases to explore, evolve roles, and show consistent impact
  • References and proven record in creating close, trusted, mutually supportive teams

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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