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SVP / VP, Experience Design Strategist, DBS Transformation Group, Technology & Operations

Keywords / Skills : Design Strategist, Stakeholder management , service design, Data-driven CX, workflow design, design leadership, workshop facilitation,

5 - 50 years
Posted: 2019-06-10

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Posted On
10th Jun 2019
Job Ref code
102590379
Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the Transformation Group
Here at the DBS Transformation Group, we focus on nurturing the culture of the "World’s Best Digital Bank" (Euromoney, 2016 & 2018). Our approach is a combination of both science and art. We immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on inventing solutions that will radically improve the way people live, work and play.  We are passionate and committed to making banking joyful (while having lots of fun)!  

About this role

The Transformation Group’s Experience Strategy team is looking for a senior Experience Designer with deep understanding of cutting-edge customer-centric design practices (Computational design, Service Design, data-driven experimentation, Design thinking, customer journey thinking).  The right candidate will have significant experience operating design-led teams and engaging multiple stakeholders to solve complex user experience, experience design, culture and product challenges.  

Responsibilities 
  • Work with leaders and stakeholders across the bank to drive innovation and transformation programs
  • Build a culture and practice of design excellence
  • Facilitate design & strategy workshops
  • Coach, consult and advise active projects on design, CX / UX best practices
  • Analyze and synthe research findings to develop valuable insights in line with the research project objectives.


Requirements 
  • Minimum 5 – 7 years of demonstrable experience design leadership & practice, including leading direct management of design talent.
  • Significant workshop facilitation, teaching or similar experience is required.
  • Excellent verbal and written communication skills in English.
  • Strong Stakeholder management experience.
  • Demonstrated Thought Leadership in Design communities
  • Desire and flexibility to learn and grow in a fast-paced environment.
  • Attentive to details and able to multitask.
  • Team player and able to work well under pressure.
  • Strong critical thinking and problem-solving skills.
  • Based-in and eligible to work in Singapore preferred.
  • Specific experience with service design, Data-driven CX & workflow design is a plus.
  • Experience leading / enabling corporate transformation programs is a plus


Apply Now 

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
 

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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