We are a Management Consulting firm having practices of Recruitments and Corporate Training. Our innovative and highly rated Executive Search and Recruitment Consulting Group is headed and run by professionals from top business schools with a vision to build high-level competencies in Human Resource Recruitment function. The objective is to delight both the corporate recruiter and the human talent and make Indian talents a major competitor in the global market. Various top corporations have retained Anthroplace Consulting to undertake and deliver assignments on time . Anthroplace has been in the recruitment domain for last 8 years and today commands a team of 31 dedicated professionals. We operate in 3 verticals, IT, Finance and Engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases