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System Analyst/ System Engineer

Keywords / Skills : System Engineer, Programmer Analyst, System Development, System Support, System Implementation, SCCM, RD, IIS, VM's , Configuration, Troubleshooting, SAP, Recommendation, ISO Expert, Ticketing, Support, System Administrator, Programmer Analyst, Production support, Ap

5 - 8 years
Posted: 2019-10-09

Job Description
Roles and Responsibility :
  • Coordinate and manage the consulting tasks of systems under their responsibility, with tracking of tickets until their complete resolution.
  • Provide support to users of systems under their responsibility: open and follow tickets in the support area and make the corrections requested for their resolution (in the cases that apply)
  • Parameterization and configuration of reports and functions, advice to users.
  • Creation of user accounts and assignment of functions (SAP, Recommendations, ISO Expert, etc.).
  • Sending periodic information to the heads of business and regional IT, about open tickets and progress status of them.
  • Perform maintenance of the Databases.
  • Ensure the use of Software according to the policies and standards.
  • Develop and implement improvements in existing systems (Recommendations)
  • Collaborate in projects to implement new Software applications.
  •  Coordinate the implementation of Software developed by external suppliers and provide support and monitoring of it.
  •  Provide staff training: Income induction, training on the use of systems.
  •  Collaborate with the IT Leader during the recovery of the sites in a contingency situation.
  • Collaborate with the IT Leader in the review of internal procedures in the area.
  •  Fulfill the annual objectives and goals of the Department.
  • Ensure their training and personal development for the proper performance of their functions.

Information and Technology: 
  •  Systems Development/Support/Implementation
  • Languages (which language and basic level required: beginner, intermediate or advanced)
  •  English: High level for professional interaction
  • Information Technology(use of specific software)
  •  Windows Server (SCCM, RD, IIS, VM’s)
  • Database Administration: MS SQL Server
  • Programming languages: Visual Basic, SQL, .NET, .ASP
  • Project Management Tools
  •  MS Sharepoint
  •  Veritas Backup 

(tasks performed during the previous years that enables the person to take the position)

• Similar position in large international or national companies (more than 3 years)

Skills :
  • Ethics
  • Proactivity
  • Creativity
  • Orientation to external and internal clients.
  • Adaptation to Change
  • Team work
  • Knowledge of Software and the life cycle of the systems
  • Ability to manage various issues at the same time
  • Responsibility
Job requires travels to Salar regularly. Actively participation in Safety, Quality and Environmental Protection programs. Openness, networking and strong customer orientation.

About Company

Total IT Global is a leading IT Infrastructure services provider offering vendor agnostic solutions in over 108 countries for Workspace, Data Centres and Cloud Infrastructures.

We endeavour to deliver a holistic experience to our customers by owning the entire IT Infra life cycle from Hardware Provisioning, Professional Services, Maintenance Support, all the way to Disposal and Certified Data Destruction.

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