Description: ccountabilities: System Support and Administration Work with Global Service Desk team to drive the efficiency and effectiveness of the process Change Control Management Maintain a roadmap of application updates aligned to vendor releases (where applicable) including platform (OS, database, browser, client, etc) upgrades and dependencies Manage, track and optimise changes for the business area of responsibility in partnership with internal IT teams System Problem Management Continuous Improvement
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases