System operation support for HQ & few remote sites
Monitoring capacity and make recommendations to improve system performance
Undertake planning of maintenance activities and its downtime
Prioritise and complete routine tasks without supervision
Reduce downtime/outages on production elements by ensuring best practices and supported configurations are in-use
Perform software and hardware upgrades/patches on production/UAT elements
Identify and apply appropriate standards during staging and production deployment
Monitor and ensure deployed elements are working to required standards
Investigate, troubleshoot and fix incidents as well as propose measures what will improve the efficiency of existing system and storage platforms
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties, including servicedesk and liaising with hardware vendors
Perform service request related to system/storage platforms
Monitor the agreed service level, document & maintain the configuration of the system/storage; provide regular reporting to relevant parties.
A technical qualification (Certificate, Diploma or Degree) in IT, preferably IT Network Communication
Good understanding of System support and administration, maintenance change procedures and activities with alignment to ITIL Best Practices.
Microsoft Windows Server OS and its services like AD, DNS, DHCP, CA, WSUS, IIS.
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases