Jardine OneSolution (JOS), a member of the Jardine Matheson Group, is one of Asia's leading providers of integrated information technology solutions and services. Headquartered in Hong Kong and with presence in key business centres and IT hubs in the region including Singapore, Malaysia and China, JOS has more than 2,000 IT professionals delivering comprehensive, integrated solutions and services designed to meet the needs of our enterprise customers in every industry sector such as banking & finance, manufacturing, transportation, hospitality, healthcare, services, education, government ministries and statutory boards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases