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Keywords / Skills : Citrix Administrator, Active Directory, AZURE, Vmware, ITIL, SLA Management

3 - 8 years
Posted: 2018-11-01

IT/Computers - Software
System Administrator
Posted On
1st Nov 2018
Job Description

  • To work with technical colleagues in the MCS team deploying new technology and services for customers. 
  • Liaise with Service Delivery Managers and third parties in order to resolve issues, plan and carry out changes to customer services and infrastructure. 
  • Troubleshoot technical problems, identify and implement workable solutions, keeping key parties informed of progress and resolution. 
  • Proactively identify re-occurring problems and suitable mechanisms for minimizing these, documenting all configurations. 
  • Ability to research ideas and concepts in order to source suitable technical solutions or to resolve complex problems. 
  • To keep abreast of developments in IT in order to enhance existing services and future developments. 
  • Working remotely, these MCS engineers are adept at using a computer as well as a telephone to provide support 
  • We’re the right match for you if: 
  • You love technical problem-solving. 
  • You enjoy helping others with your technical knowledge and take pride in your work. 
  • You see every support ticket as an opportunity to improve the customer experience. 
  • You take ownership of delivering results and get satisfaction from getting things done. 
  • You’re passionate about learning new things. 
  • You’re not afraid to ask questions if you’re confused about how something works. 
  • You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes 

  • Minimum 3 years relevant Enterprise Systems Administration experience required 
  • Good Knowledge in Citrix XenDesktop 7.x 
  • Good Knowledge in Active Directory & GPO 
  • Good Knowledge in Azure, o365 or AWS 
  • Good Knowledge in VMware ESXi or XenServer 
  • Good Knowledge in Enterprise Backup (Veeam or Vertias Netbackup) 
  • Good Knowledge in NAS and SAN storage. (Nimble, Netapp or others)
Desired experience:
  • Minimum 3 years experience in a technical support role and/or customer-facing role in tech 
  • Experience in ITIL and SLA based support experience is a must 
  • Experience taking part in technical escalations 
  • Proven ability remaining calm and thinking clearly during challenging technical issues.
Ideal Qualifications:
  • Diploma’s, Bachelor's degree or equivalent 
  • Citrix Certified 
  • Microsoft Certified

About Company

Jardine OneSolution (JOS), a member of the Jardine Matheson Group, is one of Asia's leading providers of integrated information technology solutions and services. Headquartered in Hong Kong and with presence in key business centres and IT hubs in the region including Singapore, Malaysia and China, JOS has more than 2,000 IT professionals delivering comprehensive, integrated solutions and services designed to meet the needs of our enterprise customers in every industry sector such as banking & finance, manufacturing, transportation, hospitality, healthcare, services, education, government ministries and statutory boards.

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