• Monitor, analyse, escalate and respond to cyber security events and/or incidents.
• Analyse threat intelligence feeds and stay abreast of cyber security related risks.
• Supports internal investigations by conducting first level triage
• Maintain existing analytics solutions including handling of change requests (Commissioning and decommissioning of data sets) and improving the systems for better performance.
• Diploma or Bachelor degree in Computer Science or related field.
• At least two years of experience in an IT risk or security role
• Strong analytical skills
• Previous Security Operations Centre experience is desired:
o Hands on experience of any SIEM and/or log management solution and competent performing log analysis, data correlation, etc. o Understanding of mainstream operating systems (Windows, Linux, etc.), network protocols, security infrastructure, etc.
• Professional certification in IT security would be advantageous
Total eBiz Solutions Pte Ltd (TeBS) is a rapidly growing Business, Solution Providers and IT Consultancy company. We specialize in providing end-to-end (E2E) solutions to meet all the business needs. Our services include eLearning solutions, business process consultancy, Enterprise Application Implementation & helpdesk support, software development, IT Satffing and related technology services.
Our People are our strength. And our people have experience and exposure to the best business practices / processes of various industries, and knowledge of the various enterprise Applications like Oracle, Peoplesoft, SAP etc. Our People have international experience in working with customers in U.S, India, Singapore and other countries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases