Preferred Background and Experience Experience utilizing report writing best practices (optimization, use of joins and sub-queries, data blending) Ability to use complex expressions to calculate, group, filter, parameterize, optimize and format custom dashboards/reports Ability to maintain users, permissions, security, use tabcmd, tabadm for performing Admin tasks Experience with manual testing to include User Acceptance Testing (UAT) Experience pulling data from Oracle 11g Enterprise edition databases for dashboards/reports Experience with cubes and drill down reports Strong hold in BI with knowledge of any other BI tool except Tableau will be an advantage Bachelor's degree in computer science or computer engineering or equivalent degree required
InfoCepts is a leading provider of Information Management and Business Analytics services. With over 700+ Industry leading professionals spread globally, we help organizations make business decisions faster, smarter & better, by deriving maximum value from their data. Our customers include large global enterprises, data syndicators, and leading software companies. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases