Team Manager - Singapore

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
ITES/BPO
Location
Singapore
Years of Experience
5 - 10 years
Function
Customer Service/Call Centre/BPO
Posted On
18th Oct 2019
Skills
Team Leader,Team manager,TL,Team handling

Job Description:

Experience in BPO space, particularly in online space.

Build and manage strong client relationships at director and stakeholder level.

Experience managing teams across multiple geos/regions/languages.

Be point of contact for any client or internal escalations both internal and with client.

Focus, motivate and inspire team leads to drive performance in order to deliver against agreed KPIs and targets.

Provide leadership, coaching, 1-2-1s, and mentoring for team leaders to build on their strengths ,drive the right behaviors, and develop them.

Managing Quality Control team ensuring optimal performance.

Daily/Weekly/Monthly/ Quarterly reporting & trending

Trend analysis & process improvements

Lead weekly client review meetings

Liaise with SDM regularly & attend client meetings

Manage conflicting priorities within team/client

Stays up-to-date with product knowledge to make effective recommendations for improved performance.

We are interested in speaking to candidates fit into the below profile: 
 

Experienced in leading teams will be an advantage is essential

Technology savvy and happy to learn new technology products

Reporting skills preferred

Highly communicative, flexible, open-minded and with a consultative approach

Problem solver in nature, able to do so in ambiguity.

Happy to go the extra mile to find a solution to the clients' needs

Pro-active approach

Strong business acumen, ideally with global experience.

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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