Main responsibilities are to analyze, source, coordinate and deliver technology solutions according to business needs, including working with solution developers from internal teams and vendors.
Delivery of works prioritization as committed to business units within agreed time frame.
Lead or participate in analysis or assessment (POC) of new technology solutions from time to time.
Achieve PIRs resolution within service level goal
Participate in application changes, upgrades, testing and migration, support dues to Infrastructure upgrades or changes
Work on some ad-hoc assignments, which may be assigned from time to timein order to meet operational and/or other requirements.
Recognized Degree in IT or equivalent.
At least five years of experience in IT solutions delivery in large scale application systems for large organizations, especially financial institutions.
Strong experience or knowledge in enterprise database design and scripts, including database fine tuning and query optimization.
Good understanding of large enterprise infrastructure environments involving connectivity between multi-tier firewalls and load-balancers, integration of web and application servers, middleware and backend databases or legacy platforms.
The incumbent must be a good team player, and should have high level of integrity, business acumens, and strong customer-centric mindset.
Good communication and interpersonal skills.
Able to work in a dynamic and demanding work environment.
Good understanding in ITIL concepts in incident, problem and change management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases