Company : Shell Infotech Position : Technical Analyst Exp : 3- 5 Years Location : Singapore Type : Contract for 1 Year (Renewable Based on performance)
JD As Below : - 3 to 5 years of relevant work experience. - Technical Experience required in the following areas: Unix, Java, Oracle, MariaDB and Tivoli tool - Development experience with Object-oriented programming C++/Java/J2EE/.net - Development experience in basic level shell scripting - Development experience in SQL & PL/SQL, preferably in Oracle 11g environment - Working experience in IBM MQ series, Tivoli Workload Scheduler, Mercury tools (such as Test Director and Load Runner) and SSH will be an added advantage Ability to perform impact analysis in a structured manner. - Ability to work under pressure and multi task - Excellent interpersonal, analytical and communication skills - Knowledge of Swift, FIX and JMS messages will be an added advantage - Familiar with the ITIL Change Release Management Process • Knowledge of Avaloq Banking System will also be an added advantage
• Jobs & Dutes Responsibilites 1. Involved in database refresh in SIT / UAT / PRE-PROD environments 2. Automation of change deployment manual tasks. 3. Involved in change deployments, batch scheduling and MQ-FIX Support 4. Raising Production CR for the scheduled enhancement releases 5. Provide downtime notifications and system-related notices for Avaloq production and non-production environments 6. Coordinate with DBA, Solaris and Windows admin team on the system related tasks 7. Write and interpret SQL scripts to perform the code audit 8. Involved in maintenance and update of release calendars and master schedules 9. Address masked data download requests and Release management process requests 10. Maintenance & BAU tasks in non production environments - Daily Change Deployment planning and execution - Tivoli - TWS Batch Scheduling and testing of batch jobs - Connect Direct (NDM), MQ and FIX interface platform support - Non-Production Oracle database Setup and perform the application Healthcheck - ClearCase, ClearQuest and RMF process requests - Scheduled and Unscheduled CR for Application,TWS and System changes - Prepare the DB landscape for various development and Testing Environments. Also maintain the DB list on regular basis on the usage - Functional ID Password Mgmt and reset on regular basis - Uploading of HPQC-Test cases in the system and provide the status update to testers / project managers - Review and provide the suggestions to improve on system performance issues • Capacity Planning and preparation of reports
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases