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Keywords / Skills : Technical Associate , Technical Support Associate, Technical Support, Tech Support, TSR, Technical Support Executive, TSE, Customer Support, Customer Service

1 - 4 years
Posted: 2019-09-15

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
15th Sep 2019
Job Ref code
9522819
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Technical Support Associate, you are tasked to deliver technical support to the customers and clients. You are also expected to meet the following:

KEY RESPONSIBILITIES:
Responsible for handling calls and emails to provide customer support and assistance.
Provide resolutions to customers queries in a friendly, confident and knowledgeable manner
Assists customer's requests and/or concerns professionally and calmly
Acquire right amount of knowledge regarding the subject of concern

BENEFITS:
Enjoy a set of Industry-leading benefits;
Get paid while in training
Receive HMO since day 1 + free dependent
Educational support for employees
Employee Referral Incentives
Vacation and Sick Leaves
We have sites nationwide that can be near your location

MINIMUM QUALIFICATIONS:
Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English written and verbal communication skills
Enough knowledge in technology (Microsoft Office)
If you are a Technical Support Associate looking for a global career, do not miss this opportunity!

We encourage walk-in applicants! Just visit our site at Luisa Square IT Complex Villamor Street Corner Jacinto Extension Davao City

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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