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Technical Helpdesk Analyst - Malaysia

Keywords / Skills : Pega, SLA Management

4 - 14 years
Posted: 2019-04-25

Job Description
The Help Desk Associate is responsible for the following tasks:

•Monitor and initialize (if needed) PLM Basic and Comprehensive screening surveys

•Track progress of existing supplier screening

•Own the Pega work type for PLM cases within the SCM_Contact email account

•Reply to supplier queries and assist suppliers in completing each survey assigned if needed

•Create user guides for manual case generation owners as well as supplier survey completion process

•Ensure supplier user guide is published on jabil.com supplier portal and supplier is notified of location (URL)


Key Skill(s)

About Company

Tech Mahindra is one of the TOP 5 IT companies in India. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise™. We are a USD 3.4 billion company with 100,000+ professionals across 51 countries, providing services to 649 global customers with a diverse workforce that connects, collaborates and celebrates together.

TechM is part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership.

TechM Global Solution Centre in Kuala Lumpur is an impressive campus in 15 acre with 1100+ FTE capacity, dedicated training facility with 450 seats and with internal car parking. TechM has around 600+ associates in KL as this is one of the strategic development center for servicing customers in APAC.

To know more about Tech Mahindra can check the site http://www.techmahindra.com
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