Professional Certifications Preferably Mule certified
Personal qualities and attributes Quick learner and team player
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations, in over 30 countries; build tomorrow’s enterprise and advance the way the world works. That's why Forbes ranks us 19th among the top 100 most innovative companies. Our 150,000+ employees partner with clients to transform their business - one conversation; one idea; one insight at a time. While we are at it, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values. So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases