This job is posted on behalf of HackerTrail's client.
To provide quick yet thorough response to customer Request for Proposal (RFP) and generate technical design and solution proposal based on technology and our product offerings that meet or exceed customers’ needs.
Lead the technical compliance team in responding to RFP and be the overall architect to validate solutions involving multiple products.
To use industry and product knowledge to provide technical expertise to sales team and customers through presentations, product demonstrations and periodic updates.
To provide consultation to prospective customers and perform Proof of Concept (POC) testing and solution evaluation.
Work with post-sales team to ensure solution is delivered as proposed.
Maintain rapport with customers and competence in managing vendors.
Tertiary education in Computer Networks or Information Technology.
Self-motivated with strong sense of responsibility, initiative, urgency and commitment.
Excellent verbal communication and presentation skills are essential.
Ability to generate, propose and present technical solutions.
Possess an analytical mind with strong problem-solving skills and the ability to work independently with stringent timelines and cope with pressure.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to lead customer meetings and conference calls.
Relevant technical certifications are highly desirable.
Able to work flexi hours (even after office hours when required).
Experience in designing large enterprise and service provider networks.
Knowledge of AI & machine learning would be an advantage.
Skills and experience required:
LAN, WAN, STP, OSPF, ISIS, BGP, MPLS, Multicast and IPv6.
IP, Ethernet, OTN, DWDM and SONET/SDH, IPoDWDM.
Data Center, Virtualization, Cloud Computing, SDN and NFV.
Wireless LAN technologies such as 802.11a/b/g/n/ac and wireless security.
HackerTrail is a curated marketplace exclusively for IT talent ranging from developers to infrastructure specialists to data scientists. Using clever technology and gamification, HackerTrail connects the right candidate to the right job opportunities with top companies across Southeast Asia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases