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Technical Services Specialist

Keywords / Skills : Technical Services Specialist

Posted: 2018-10-12

Industry
Recruitment/Staffing/RPO
Function
Pharmaceutical/ Biotechnology
Role
Clinical Sites Services Manager/Specialist
Posted On
12th Oct 2018
Job Ref code
5731
Job Description

Provide prompt, professional and accurate advisory support to customers on hematology and immunoassay/immunochemistry products over the phone.
- Document product complaints with established SOPs.
- Take ownership of customers, develop relationships, offer advice and support sales.
- Handle technical queries from customers from initial query through solution and follow-up, ensuring customer satisfaction at the highest level.
- Develop own technical knowledge necessary to support customers.
Position Requirements - University degree in Biological Sciences or related field.
- Medical Technician, Masters or PhD is highly desirable.
- Minimum of 2 years of clinical laboratory experience.
- Ability to discuss and troubleshoot instrumentation and related applications over the phone.
- Experience with Automation and Instrumentation.
- Excellent verbal (telephone) and written communication skills in English.
Personal Requirements - Demonstrated interpersonal skills with focus on helping customers and others.
- Ability to multi-task.
- Ability to take ownership of complex information and customer interactions, to provide excellent support with focus on customers, and to work in a changing environment.
- Ability to work in teams across multiple countries, cultures, and time zones.

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