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Technical Support Associate | Clark | WITH GREAT BENEFITS

Keywords / Skills : Technical Support Associate, customer service, technical support, Technical Support Executive, Tech Support, TSR, TSA

1 - 4 years
Posted: 2019-08-01

Customer Service/Call Centre/BPO
Customer Service Executive
Other Customer Service
Posted On
1st Aug 2019
Job Ref code
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Technical Support Associate, you are tasked to deliver technical support to the customers and clients.

Provide high class customer service through phone and e-mail
Resolve customer issues and upsell
Deliver solutions for customer in a friendly, confident and knowledgeable manner
Stay updated in client and industry led processes, technology applications, utilities and products
Handover customers to appropriate in right department when required
Ensure proper documentation is entered in the client tools
Represent the client in a professional manner
Adhere to clients defined processes and procedures and company policies
Guarantee highest quality of service is maintained to meet and/or exceed client specifications

Enjoy a set of Industry-leading benefits;
Get paid while in training
Receive HMO since day 1 and free dependent
Educational Support for employees
Employee Referral Incentives
Vacation and Sick Leaves
We have sites nationwide that can be near your location

Finished at least 2 years in college (+ relevant work experience)
Fresh and Highschool graduates are welcome to apply!
Excellent knowledge of written and verbal communication in English
Enough knowledge of technology, mostly computers

If you are a Technical Support Associate looking for a global career, do not miss this opportunity!Walk-ins are welcome to apply! Just visit our site at The Plaza Building, Jose Abad Santos Avenue Berthaphil II, Clark Freeport Zone, Pampanga City

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at
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