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Technical Support Associate

Keywords / Skills : Technical Support Associate, TSA, Technical Support, Tech Support, TSR, customer service, Technical Support Representative

1 - 4 years
Posted: 2019-09-16

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Posted On
16th Sep 2019
Job Ref code
9455015
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a Technical Support Associate, you will deliver customer service to our customers and clients. You are also expected to:
  • Provide first class customer service through phone and e-mail
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done
  • Meet pre-determined targets
  • Represent the client in a professional manner
  • Adhere to clients defined processes & procedures and company policies
  • Ensure highest quality is maintained to meet and/or exceed client specifications
  • Meet or exceed minimum requirements for productivity, availability, and quality requirements


Its easy to get this global career! You must only have:

Finished at least 2 years in college (or High School Graduate + work experience)
Excellent English written and verbal communication skills
Good knowledge of computers
The ability to take the initiative to continuously enhance product, quality and technical skills
The ability to support customer concerns via phone or email
The ability to deal with frequent changes, challenging customers; with extreme focus on service and sales



About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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