Job Title: Technical Support
Job Summary
Company
Collabera Technologies Private Limited Inc
Location
Metro Manila / NCR
Job Category:
IT
Years of Experience
0 - 5 years

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Job Description

  • Job Description:
    1. Performs Advance remote PC diagnostics and repair, PC optimization on client computers 
    2. Performs in depth analysis, diagnosis and immediate resolution of client computer issues

    3. Fills out log forms with accurate, complete and detailed information for tracking & record purposes.

    4. Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end customers.

    5. Escalate unresolved problems or issues to Level 2 support.

    6. Performs special tasks (E. g. Callbacks, Demo, Testing, Research, etc...) and other assignments as required by the project.

    7. Performs daily and weekly administrative tasks as required.

    8. Follow strict company policies and client policies.

    9. Maintain consistent high level support and delivery to meet clients SLA's.

    10. Work effectively on a team environment with time and work load adjustability as needed.

    11. Flexibility to work on assigned schedule given by immediate superior or as required by the project.

About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.