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A multi-award winner which was voted the best recruitment agency for IT & Engineering positions in Singapore by HRM Asia Awards 2016. We have been providing technology talent management solutions in Singapore since 2007. As the technology experts, we have an enviable position as one of Singapore’s most reputable technology recruitment agencies.

Technical Support Consultant

Keywords / Skills

"System Engineer","System Support",Engineer,Technician, Support, "Technical Support", Troubleshooting, "Incident Management", "Problem Management", "Service Recovery", "Impact Assessment", "Risk Mitigation"

Job Description

Our client is seeking a Technical Support Consultant to enhance and maintain the service level of the various related systems to ensure the smooth business operations within the organization. 

You will be responsible to handle the incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA). 

Mandatory Skill-set
  • Diploma or Degree in Computer Science, Engineering, Electronics or Information Technology; 
  • At least 5 years of working experience in system operations and support, service recovery, problem management, risk mitigation and impact assessment; 
  • Good working knowledge in various Operating Systems (OS) i.e. Linux and Windows; 
  • Conversant in basic troubleshooting in issues related to Scanner / Biometrics / Desktop systems and networking; 
  • Comfortable with working in a rotating shift environment; 
  • Proactive, responsible, good work attitude and a team player; 
  • Good interpersonal communication and documentation skills.
Desired Skill-set
  • Windows Server certified.

  • Responsible for daily operational tasks to monitor/check and ensure all systems are working in good condition to maintain normal operations; 
  • Responsible to detect signs of abnormality and to report overall system health status periodically to the Head Office; 
  • Be the point of contract to attend to any incident/problem reported and to provide the impact assessments on the outage; 
  • Work closely with vendors on mitigation measures and assist to resolve the issues and investigation for root cause; 
  • To follow-up with Project Managers to ensure recovery actions, correction actions and preventive measures are in place for every incident reported; 
  • Perform system maintenance and do regular reporting; 
  • Required to do some administrative and documentation work; 
  • Perform ad-hoc work requests promptly and accurately.

Should you be interested in this opportunity, please send your updated resume to at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified.

Company Name

Sciente International Pte Ltd


IT/ Computers - Software




• Technical Support Engineer • Systems Engineer

Ref Code


Posted On

12th Jul 2018

About Sciente International
Established in early 2007, we are a multi-award winning ISO 9001:2008 certified Technology Recruitment & Talent Search Specialist.

Our team is self-driven with dreams, uncompromising values and a purpose.

We are led by diverse, passionate, professional & ethical leaders from IT industry with deep technology & industry domain knowledge. Every member of our team has an excellent track record in making a difference in the industry within a high performance environment. Our laser-like focus in technology within chosen industries, coupled with our consultative approach through client alignment methodology adds immense value to our clients and makes us very unique in the market place.

For us, partnership with clients, accuracy in the right match and quick turn-around time are everything. Professionally, we strive to be the largest firm in “Technology Talent Search & Recruitment”.

Our passion is to create a high performance venture with a difference and in doing the right things based on our core values. We are absolutely committed to deliver beyond satisfaction to make a real impact to our Clients’ business and to make a difference in the Community we live in.

At Sciente International, in brief, we make our clients’ lives easier in the area of Technology Talent Acquisition and IT Talent management solutions.

Lastly, being a member of a hybrid Sciente organisation, our successful & profit making business sponsors the social innovations and community services to achieve an objective and a purpose, which are much larger than business.

To know more, please visit

EA license no. 07C5639

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