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Technical Support Engineer, APAC (GMSS)

Keywords / Skills : database, Microstation, AutoCAD, hardware, GIS

5 - 10 years
Posted: 2018-12-22

Customer Service/ Call Centre/ BPO
Customer Service Executive
Posted On
22nd Dec 2018
Job Ref code
Job Description
My client is a world leader in surveying, mapping and geospatial equipment and now seek an experienced Regional Technical Support Engineer to join them

  • Develop and maintain a strong technical knowledge of the use of Surveying and Engineering instrumentation
  • Understand customer applications and dataflow requirement within the region
  • Audit technical skills of dealer personnel as well as suggestion and implement plans to improve dealer personnel technical skills
  • Provide technical support, technical training and pre and post-sales support to all customers across the region
  • Ensure close collaboration with customers in pilot tests to validate technology
  • Manage training materials and provide technical support for dealers and direct customers – both hardware and software issues
  • Active involvement at every step and work closely with sales teams to provide latest material and create necessary leads
  • Provide input into responses to large tenders as required
  • Provide 2nd level support to dealers and/or direct sales people
  • Provide technical support for licensing issues and act as administrator for temporary licenses
  • Manage all technical support and provide guidance on new equipment
  • Prepare standard quotes and proposals and ensure on-site technical support and training for new and existing customers
  • Provide input into the regional customer database (CRM – currently Salesforce)
  • Attend regional exhibitions as required
  • Conduct technical sales presentations as required
  • Develop and maintain a strong network with Business Unit application engineering staff
  • Prepare monthly progress reports showing incident volume and traceability for licenses

  • Degree in Surveying, Geomatics, Geodetic Engineering or equivalent with 5 – 10 years’ of working experience
  • A minimum of 5 years of practical working experience within the Survey and Engineering industry
  • Good understanding and knowledge in any of the following: GNSS Post Processing laser scanning, Total Station, Light detection and ranging (LiDAR), mapping, surveying remote sensing and GIS processing
  • Knowledge of 3D AutoCAD and Microstation
  • Ground Penetration Radar Knowledge would be a big plus
  • Prior experience with technical support and customer service would be a big plus
  • Regional Travel (about 50%)

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).

About Company

EA Registration No. 12C5526

Founded in 1950, and established in Asia in 2004, VOLT is a NYSE listed Fortune 1000 provider of talent (recruitment), technology and consulting services with 4,200 full time employees, some 30,200 contractors and 192 offices across Europe, North and South America and Asia.

Volt's workforce solutions include executive search, contract and temporary staffing, managed services programs, vendor management systems and recruitment process outsourcing. Volt combines consultative focus, Six Sigma practices and efficient e-procurement technologies to deliver the talent and processes that help our customers succeed.
We connect companies with industry-leading specialists. Our proven search process cultivates a superior network of active and passive professionals, enabling us to provide best-fit experts in a broad range of business disciplines.

Our areas of expertise include Accountancy & Finance, Engineering, Human Resources, Information Technology & Telecommunications, Life Sciences, Procurement & Supply Chain, Property, and Sales & Marketing.
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