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Technical Support Engineer | MNC | Singapore | Inspection Machine | Semicon

Keywords / Skills : Technical Support Engineer, Trouble Shooting, Semiconductor, inspection machine

4 - 14 years
Posted: 2019-10-22

Job Description
Job Description:

- Address technical issues in relation to machine implementation, functions and upgrades.

- Manage and resolve customer complaints/issues, and properly document the issues and troubleshooting.

- Work closely with the development team to identify and resolve any technical problems that arises

- Provide service support and technical training to customers and sales representatives

- Act as primary contact point/liaison between company and customers

- Diagnose hardware/software faults and resolve technical issues through on-site support or remote support.

- Provide on-site support including installation and training on how to use company products.

- Ensure good communication between customer and company and the issues are resolved in a professional manner

Requirements:

• Diploma and above qualifications

• 4-5 years of work experience in applications engineering or technical support

• Travel required (up to 50%)

• Organized and self-motivated

• Ability to prioritize tasks based on urgency and importance

• Motivation to learn new skills and technologies

• Critical thinker and problem-solving skills

• Good time-management skills

• Great interpersonal and communication skills.



About Company

We are a Singapore based recruitment agency that provides one-stop recruitment services to companies in Singapore and abroad. As your trustworthy recruiting parter, "CARE" principle is applied and reflected in our way of conducting business,
"C"ustomer Focus: we strive to meet and exceed customer expectation and keep customer’s best interest in our recruitment effort at all times.
"A"ccountablity: we talk the talk and walk the walk, we say what we mean and we do what we say.
"R"espect: we respect our customers, job seekers, and we respect their viewpoints and the decisions they make.
"E"fficiency: we work towards efficiency in delivering results to our customers.
SingBEST Human Resource, EA License No.: 16C8409
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