Our client is an m-commerce technology which is a part of a multibillion-dollar group. The company is solving the perennially existing problem of vehicle owners finding trustable service providers to help service and maintain their car and provide road side assistance.
You will be responsible for :
Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.
You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 3 years experience, ideally within a Helpdesk/Technical Support role.
You have excellent communication and interpersonal skills.
You possess strong knowledge of AngularJS, Node.js, HTML, JSON, Bootstrap and PHP.
Expertise in MacOS, Windows and UNIX would be highly valuable.
You are familiar with Android OS and IOS OS operating systems.
Good knowledge of MySQL databases.
You are a strong team player who can manage multiple stakeholders.
You possess strong analytical skills and are comfortable dealing with numerical data.
You pay strong attention to detail and deliver work that is of a high standard.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases