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Technical Support Representative | Shaw | Inbound Voice Web Hosting

Keywords / Skills : Technical Support Representative, Tech Support, Voice process, Customer Support, Customer Service, Customer Support Executive

1 - 4 years
Posted: 2019-09-04

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
4th Sep 2019
Job Ref code
9460536
Job Description

Job Description :


You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Be part of our Web-Hosting program and earn as much as Php 28,000 plus incentives!
As a Technical Support Representative, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to:

KEY RESPONSIBILITIES:
  • Resolve customer issues and upsell;
  • Identify and relate with various customer needs and scenarios;
  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
  • Remain updated in client and industry led processes, technology applications, utilities, and products;
  • Utilize various client based tools and applications for customer management and servicing;
  • Transfer customers to appropriate departments when required;
  • Conduct data entry, documentation, and case management;
  • Work and partner with others within a team-based environment; and
  • Achieve and maintain required metrics and goals.


MINIMUM QUALIFICATIONS:
  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • At least 1 year of work experience within the same industry
  • Excellent English verbal and written communication skills
  • Excellent computer skills (Internet and website technologies)
  • Strong background in Sales
  • Willing to work in night shift or shifting schedule/ Holidays/Weekends
  • Good customer service and problem solving skills


About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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