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Keywords / Skills : Technical Trainer , Training Manager, It Trainer, Process Trainer, Empower the workforce, Learning Services

1 - 4 years
Posted: 2019-08-20

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Trainer
Posted On
20th Aug 2019
Job Ref code
9428960
Job Description
Job Description :

Sutherland is seeking an attentive and goal-oriented person to join us as Trainer for Consultant Learning Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Trainers in this role get to:

Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge

Keep management updated: Relay important information in the form of timely and accurate reports

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Promote an open-door policy: Remain available to the team and encourage a collaborative environmentQualifications:

Our most successful candidate will have:

Strongverbal and written communication skills; be able to communicate in aclear, constructive, and professional manner
Pro-activeability in developing trust and professional rapport with employees andteam members; work as a team-player
Demonstratedleadership skills; be able to take the lead in making improvements andresolving issues
Ability to be strategic in developing solutions and process improvements

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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