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Technical Writer – Payment System (Contract)

Keywords / Skills : adobe framemaker, Authoring, payment system. technical writer, Corp Comm, illustrator, Documentation Writing Tools, Documentation Specialist

4 - 7 years
Posted: 2019-06-27

Nationality
Singapore
Industry
Banking/Accounting/Financial Services
Function
Marketing & Communications
Role
Other Marketing
Education
Bachelors
Degree
Posted On
27th Jun 2019
Job Description
Responsibilities: 
  • Work semi-independently to research subject matter, and obtain and exchange information.
  • Represent the writing team in planning and review meetings with project cross-functional stakeholders.
  • Communicate status of project to team members, clients and departmental management.
  • Proactively escalate problems and issues as needed.
  • Multi-task and prioritize a moderate amount of concurrent assignments.
  • Perform moderately difficult analysis of existing documentation for impacts and update them
  • accordingly.
  • Author new documentation, such as: payment system and service guides; service descriptions; user, implementation, and web services guides; online help systems, etc.
  • Manage and store master documentation files, complete quality services, update metrics, and implement other processes as described in the department procedures guide.
  • May also perform technical tasks to support technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.
  • Adherence to confidentiality and intellectual property policies.


Qualifications:
  • An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field.
  • 4 or more years of technical writing or related experience.
  • Knowledge of the structure and content of the English language including the rules of composition and grammar.
  • Highly driven, enthusiastic, eager, collaborative, and resourceful.
  • Strong customer service, analytical, research, interpersonal, and problem solving skills.
  • Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint.
  • Strong ability to collaborate with multicultural teams across the globe.
  • Knowledgeable with payment systems or applications. (highly preferred)
  • Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred)
  • Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp),
  • XML editing tools (Arbortext Editor), document repositories (Documentum). (preferred)


EAP No.: R1984746

EA License No.: 95C5411


About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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