This Techno - Functional Lead role should have a deep understanding and experience in one or more scope of the functional areas in SAP. This includes configuration of program implementation and support, technical integration of SAP with other applications including data transfer and interface management via SAP PI/PO and other middleware solutions.
Key responsibilities are as follows:
Full responsibility for the end-to-end business process chains for Procure to Pay and work closely with the functionally aligned/process aligned support teams
Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered across relevant functional area
Analyze requirements and take appropriate steps to define action plans
Knowledge and Skills Requirements:
Strong experience in SAP CO (Controlling),
Strong experience in Profit center & Cost center accounting
Experience in SAP Sales and Distribution
Experience in SAP Project systems
Strong SAP Bill of Materials (LO-MO-BOM)
Strong SAP CO Result Analysis
Minimum of 10 years SAP experience from both an implementation and support perspective
Direct experience in managing staff and budgets
Strong service management experience with good awareness of ITILv3
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases