You'll be joining our Technology Controls Centre of Excellence, an independent and objective leadership function, supporting effective and customer focused risk-based assessment
Working closely with internal and external stakeholders, you'll ensure that risks are pre-emptively identified and managed in line with our risk appetite
We'll look to you to provide insightful thought leadership to key stakeholders, and drive the delivery of reliable technology that serves our customers well
What You'll Do
You'll be responsible for driving how we partner with senior stakeholders, operational and change teams and your colleagues in the Technology Controls Centre of Excellence for our core governance arrangements and activity. As such, you'll shape, influence and challenge the control solutions adopted as part of our domain-led model, such that they are effective and aligned to our Agile ways of working.
You'll coach the domains to ensure appropriate risk identification and assessment is undertaken, supported by the appropriate challenge and governance, and that appropriate controls are incorporated to underpin the sustainable delivery of reliable technology.
As Well As This You'll
Serve as the Secretariat for Technology Control’s key risk governance forums: Technology Risk Committee, Controls Remediation Working Group, and Technology Process Board
Be responsible for the production of high-quality governance forum packs, delivered to the required timelines, and with supporting summaries to core stakeholders for the meetings; including the production of ad-hoc papers for the meeting
Produce clear, concise minutes for governance forums and support training of team members to share this activity and skillset
Liaise with colleagues in Services to ensure Technology are proactively planning for escalations to the Services Risk Committee and that Technology representatives are suitably prepared for these meetings
Undertake ad-hoc risk reviews and recommend the most appropriate course of action
Champion a flexible approach and mind set, focused on meeting the needs of our customers, and developing pragmatic solutions
Develop a strong stakeholder network to meet shared goals and produce optimal outputs for Technology’s governance forums
Identify potential issues, or blockers, anticipating the impact of these whilst playing a key role in devising and delivering appropriate solutions
Coordinate the delivery of key pieces of work across multiple areas of the team, taking a lead with more junior team members and peers, as appropriate
Act as a risk and control advocate, driving a culture of continuous improvement
The Skills You'll Need
To succeed in this role, you must be CISA certified and will need strong stakeholder management and influencing skills, allowing you to build effective working relationships with several stakeholders both inside and outside of the Technology function. You'll also have proven experience of working in a risk and controls (minimum 8 years), regulatory or technology environment where you've added value to the business through your delivery.
Experience of involvement in creation of governance forum packs, writing of board papers, or producing minutes would be beneficial.
In Addition To This, You'll
Be able to articulate, verbally and through the written word, complex issues in a meaningful, concise and impactful manner
Have expert knowledge of practically applying risk management practices and methodologies, ideally in a technology environment
Be confident managing a busy work load, able to routinely adapt to changing priorities while working to tight deadlines across business boundaries
Interested candidates can forward their CV in MS Word Format to email@example.com or alternatively, apply online below:
Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We’ll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That’s the Allegis Group difference, and it’s consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases