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Telesales Executive - Contact Centre Business

Keywords / Skills : Customer Service, Communication

0 - 1 years
Posted: 2019-04-04

Banking/Accounting/Financial Services
Sales/Business Development
Posted On
4th Apr 2019
Job Ref code
Job Description
If you’re looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC. 

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas. 

We are currently seeking a high caliber professional to join our team as a Telesales Executive. 
In this role, you will 
  • Achieve sales targets through effective telesales efforts.
  • Recommend suitable solutions to customers through active engagement and needs analysis.
  • Deliver excellent service by exceeding customers' expectations and responding to enquiries in a professional manner.
  • Ensure continuous improvement in sales quality and productivity.
  • Optimize opportunities to cross-sell HSBC's products and services, and obtain referrals from customers.
  • Ensure prompt and accurate documentation with strict adherence to the Bank's policies and processes.
To be successful in this role, you should meet the following requirements 
  • Fluency in English with excellent communication skills.
  • Highly motivated individuals who are target-driven and disciplined.
  • Possesses initiative and able to work independently.
  • Pleasant, optimistic and able to build rapport with customers quickly.
  • Basic computing skills like Microsoft word, Excel etc
  • Prior sales experience would be advantageous.
For further details and application information please visit our career site, search under reference number 0000CJ5V 
You’ll achieve more when you join HSBC.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited 

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