Temp Customer Service Executive @ Raffles Place (Bank) / Up to $2k
End Dec 2018 31st Jan 2019 x 1
End Dec 2018 31st Mar 2019 x 1
Mon to Fri: 9.00am to 6.30pm
$1800 - $2,000 nego
Job Responsibilities: As a Customer Service Executive (CSE) for Contact Centre, you will be responsible for processing customers requests received via SMS/IVR. In performing your role, you are also expected to comply with the banks policies and procedures as well as local laws and regulations. Handle customers requests received via SMS/IVR Provide outcomes to customers via SMS Log and close the requests and other administrative work Any other tasks as assigned
Period: End Dec 2018 31st Jan 2019 x 1 End Dec 2018 31st Mar 2019 x 1 * Subject to extension / renewal
Salary: $1800 - $2,000 nego (based on experiences)
Working Hours: Mon to Fri: 9.00am to 6.30pm
Location: Raffles Place (Bank)
Job requirements: A levels/ Diploma/ Undergrad Has a passion for service. Able to work in a team Able to understand and communicate in English Able to work in a fast-paced and demanding environment. Able to commit to overtime where required Able to work on weekends a plus. Careful, meticulous, able to multi-task Interested applicants, kindly email your detailed resume (MS Word format is preferred): (Reg No: R1107390) Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 1 Sophia Road, Peace Centre, #06-23/29 Singapore 228149 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
Success Human Resource Centre Pte Ltd is an established Recruitment Firm specialising in Permanent, Contract and Temporary placements. We have clients in the various industries that meet your requirements for your career aspiration and advancement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases