Liaison with the various support test data and environment support vendors to enable the provisioning/configuration, maintenance, change control, and use of physical/logical system environments (hardware, software, data);
Working collaboratively with the Test Architects and Test Leads on assigned projects and enable provisioning/configuring test data & test environments as required for functional and non-functional testing;
Reviewing design/test documentation on assigned projects and providing input to the Test Environment Manager towards the definition of the test data and environment strategy for the project;
Reviewing design/test documentation on assigned projects to ensure test environment approach is achievable;
Escalate issues around environment /data that will not be fit for purpose to the IVS delivery and management teams;
Attendance at core team meetings and other project meetings, and act as the first point of contact to the test environments team;
Preparation of Impact assessments/ estimates for service being provided;
Performing test environment sanity checks prior to handing over to the project and test teams ;
Creating new data or obtaining existing data to meet the test data requirements of the project;
Analyzing new projects for environment impacts from the test environment bookings received;
Understanding testing environment touch points to analyze and comprehend changes in order to properly assess testing impacts;
Working with Test Managers/ Architects/ Leads to ensure that and modifications made to the test environments as part of testing do not negatively impact other projects sharing the same test environment;
Following test environment design as per corporate standards and policies;
IT or related tertiary qualification and 10+ years Test Environments Management experience, preferably in Telecommunications
8+ years working in release/configuration management, architecture, infrastructure design and/or software development.
Experience in complex Environment set up and architecture (Linux, Unix based systems, network, storage, database, with focus on capacity planning, sizing, technical performance and different infrastructure tools used to deliver the services)
General technical knowledge of CPU, network, storage, database, Operating System, application development tools
Understands and has experience in ITIL Framework and service management. Understands and has experience of metric and measurement frameworks for TEMS.
Experience in all elements of the Test Life Cycle i.e. planning, specification, execution, recording, completion and defect management
Demonstrated technical competency test data and test environment management
Consultative nature when dealing with peers
Excellent risk analysis skills
Have good knowledge on the data compliance like PCI, etc.
Negotiation skills with vendors to ensure support contracts and service SLAs are met
Databases: Oracle, Microsoft SQL Server Database
Operating Systems: Microsoft Windows Server, Solaris, Linux
Strong organizational, writing, and interpersonal communications. Capable of explaining to non-technical managers the implications of various test data and environment related strategies.
Good to have:
Experience in Test Environment and Test Data Modeling
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases