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Tools and Infrastructure Specialist

Keywords / Skills : Troubleshooting, Infrastructure, Process Documentation, Optimization, Project Execution

8 - 13 years
Posted: 2019-05-24

Hardware Engineer
5000 - 7000 SGD
Posted On
24th May 2019
Job Description
Tools and Infrastructure Specialist 

  • Tools Training: Equip vendor trainers with the requisite knowledge and material (i.e., classroom and self-serve content) to train agents on essential tools/reports. Done in partnership with the Training POC 
  • Tools Troubleshooting: Establish, maintain (i.e., communicate/education), and manage processes to expedite the triaging and resolution of tools (e.g., identification, diagnosis, escalation, resolution, confirmation) 
  • Regional Infra Setup: Maintain and Manage regional gatekeepers, contact forms, CMS pages, sitevars and routing 
  • Process Documentation/Optimization: Maintain end-to-end documentation of main workflows to facilitate process optimization and tools/automation initiatives (e.g., learning and knowledge sharing) 
  • Regional POC for Global Prioritization: Serve as the representative, across Tier 1 Programs, of the region's process/tools priorities including data and use cases to inform process and tools roadmap prioritization 
  • Regional Expert for Regional Prioritization: Serve as the expert for prioritizing regional initiatives (i.e., initiatives that do not rely on XFN partners and no expectation of scaling globally 
Project execution: 
  • Project Management: Scoping, delivering and piloting global projects (e.g., synthe and aligning regional inputs, clarifying Tier 1 and XFN RACI, project plan development / management). Not all infra/tools POC qualify 
  • Regional Expertise & Requirements: Synthe and communicate a regional perspective on requirements (e.g., must have, discretionary) including data, use cases, and documentation 
  • Test & Implement: Manage the project locally including executing any global or regional tasks assigned based on skill set (e.g., test plan, executing the plan, providing feedback, manage phased rollout) 
  • Documentation 
  • Test Plan 
  • Process Documentation 
  • Project Management 
  • Content Management System 
Interested candidates, please share your CV, current salary, expected salary, notice period to 

EA Reg No.: R1114179 
EA License No. 12C6296 

About Company

Globesoft is the regional executive recruitment arm of the multi-award winning Emerio Group (an NTT Communications company). Founded in 1997 and headquartered in Singapore, the group offers highly competent IT services to clients of diverse industries. Currently, we have delivery centres in Singapore, Malaysia, Indonesia, India, the Philippines and Thailand and over 2,000 employees in 11 countries.

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