The required consultant will map and communicate requirements and help devise effective solutions that are in line with the strategic aims of the client. The selected BA will work with Product Owners and Development teams using agile principles and processes.
Produce business and functional requirements, product specs and workflows
Perform impact and Gap analysis
Perform system scope walkthrough & presentation with business executives
Develop integrated test cases
Lead data migration planning, data cleansing & enhancements
Lead system roll out planning in coordination with business & IT Teams
Lead system testing and support UAT
Provide appropriate summary of functional coverage, system quality & outstanding issues/defects for reporting
6-10 years of professional work experience in financial services or banking sector
Min 5 years experience in Trade Finance as Business Analyst
K2 Partnering Solutions is a global provider of enterprise software consultants, on contract and permanent basis. We work with the "Rock Stars" of the industry, consultants with a proven ability to deliver exceptional results on the world’s most challenging and innovative enterprise projects. Today we are an organization of 300 Associates across 15 offices, in 4 continents.
REQ™ are our quality control methodologies that delivers the best consultants to the best projects. Relationships: Connections built on trust, mutual benefit and respect Expertise: Enterprise | Mobile | Cloud | that’s IT Quality: The top 20% of the consultants in the market
Global locations: London | Geneva | Stuttgart | Istanbul | Delhi | Singapore | Beijing | Tokyo | San Francisco | Austin | Sao Paulo | Providence | Boston
ERP - BI - CRM - E/CTRM - Analytics - CLOUD - MOBILE - Social
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases